Refund policy
- At Nu Flowers, every order is prepared fresh at the time of delivery, so we handle returns differently than standard retail products.
- Cancellations: Nu (everyday) orders can be cancelled free of charge up to 2 hours before your scheduled delivery window. Nu Privé (custom) orders can be cancelled up to 24 hours before delivery. Cancellations after these windows may not be possible, as your flowers are already being sourced or prepared.
- Damaged or unsatisfactory flowers: If your order arrives damaged or below quality standards, contact us within 24 hours with a photo, and we'll offer a replacement or refund at our discretion.
- Freshness window: With proper care (fresh water, trimmed stems, out of direct sun), your flowers should stay vibrant for several days. If your arrangement wilts significantly earlier than expected, let us know within 24 hours with a photo and we'll make it right.
- Non-returnable: As flowers are perishable, we do not accept returned goods. All resolutions are handled via replacement or refund.
To start a return or cancellation request, contact us at nuflowershop@gmail.com or WhatsApp +971 55 868 1929.