FAQ

How do I place an order?

Order directly through our website, or message us on WhatsApp at +971 55 868 1929, whichever's easiest for you.

Do you offer same-day delivery?

Yes, same-day delivery is available across Dubai for orders placed early enough in the day. Exact cutoff times are shown at checkout.

Do you deliver on Fridays and public holidays?

Yes. We deliver every day of the week, including Fridays and public holidays, since these are often exactly when people want to send flowers.

Can I schedule delivery for a future date?

Yes. Let us know your preferred date in the notes field at checkout, or message us directly, and we'll schedule it in.

What areas do you deliver to?

We currently deliver across Dubai only. A flat delivery fee applies on orders under AED 250; delivery is free on orders AED 250 and above. Nu Privé delivery is always free, built into the price.

What's the difference between Nu and Nu Privé?

Nu is our everyday line: same-day and 60-minute delivery, ready-to-order bouquets for birthdays, anniversaries, sympathy, and every other reason to send flowers.

Nu Privé is our luxury custom line: fully bespoke arrangements, premium packaging, a florist consultation feel, and white-glove personal delivery.

How do I order Nu Privé?

Message us on WhatsApp or email with the occasion, your vision, and budget. We'll walk you through design options, confirm details and price, and lock in your delivery date. No online checkout for this line.

Can I include a gift message?

Yes. Add your message in the notes field at checkout, and we'll include it with your arrangement. You're welcome to leave your name off if you'd like the gift to arrive anonymously.

Will my arrangement look exactly like the photo?

We do our best to match it exactly, but flower availability shifts with the season. If a specific stem isn't available, we substitute with something of equal or greater value in the same color palette and style. Never a downgrade.

What happens if the recipient isn't home?

Let us know your preference in the notes field at checkout: leave with concierge/security, leave at the door, or we'll contact the recipient directly. If you don't specify, our courier will attempt to reach the recipient and follow our standard delivery process.

Can I cancel or change my order?

Nu: free cancellation up to 2 hours before your delivery window.
Nu Privé: free cancellation up to 24 hours before delivery.

After these windows we may not be able to make changes, since your flowers are already being sourced and arranged.

What if my flowers arrive damaged or not as expected?

Contact us within 24 hours with a photo of what you received, and we'll make it right. Depending on the situation, that could be a full refund, a replacement, or 50% off your next order.

How should I care for my flowers?

Trim stems at an angle before placing them in water, change the water every 1 to 2 days, and keep your arrangement away from direct sunlight, heat, and ripening fruit (fruit releases ethylene gas, which shortens flower life).